How long will it take to have access to TeachMeWell.com tests once I register online?
Access to our service is instant. Once your payment is processed and verified, TeachMeWell creates and activates your account. Your Username and Password will be displayed on the screen and is also e-mailed to you for future reference. You will need to use this information each time you logon to gain access to our services.
Does TeachMeWell.com store my credit card information?
TeachMeWell.com does not store credit card numbers. We pass your credit card information through to TD Online Mart Services over a secure system using an SSL Certificate.
Does TeachMeWell.com automatically renew the Service against my credit card?
No. Because we do not store credit card numbers, it is not possible to automatically renew your account. You will need to login with your Username and Password to re-activate your subscription.
Does TeachMeWell disclose any information it collects via registration, "Tell-a-Friend" or any other method?
TeachMeWell does not sell, trade or rent personal information to others. Should our policy ever change, we will inform you and ask your permission once again before sharing any information.
Should a situation arise where we are required by law or legal process to provide information about a customer, we will co-operate fully and supply the requested details.
Does TeachMeWell SPAM e-mail their service?
No. TeachMeWell does not spam e-mail our services. However, we do however provide a means for users and visitors to our site to notify others of the existence of our online service. TeachMeWell does not store email addresses for the purpose of spamming.
Does TeachMeWell.com provide an off-line version of their service?
No. TeachMeWell.com is strictly an online service provider.
Did you forget your password?
Under the login area there is a link called Forgot Password?. Click the link and you will be directed to a page that asks you for your e-mail address. Enter your e-mail address (the same e-mail address used when registering) and your password will be e-mailed to you.
What are cookies? How do I enable them?
We use cookies on our site to store information needed for our site to function properly. Click here to find out how you can enable cookies for your web browser.
I get error messages during TeachMeWell testing.
Clearing your "Cookies"
Every time you visit a new site there is a possibility that a cookie is deposited on your computer. A cookie can be required to track certain information about the user and other settings needed to run some online applications such as games or online tools. Each web browser mentioned below allows cookies, but may only function correclty in ideal conditions. Once your system has reached its maximum storable cookie value, then new sites will display error messages. This is because there is no more room to store temporary cookies from TeachMeWell. The result will be error messages during testing. You can correct this issue by:
Select your Browser:
Microsoft Internet Explorer (IE)
Mozilla Firefox
Google Chrome
Apple Safari
Microsoft Internet Explorer (IE):
Click on the following Menu item labelled along the top of your browser window and within the new window that opens:
- Tools
- Internet Options
- In the General tab, click on "Delete" or "Delete Cookies"
- Ensure that "Cookies" checkbox is checked and click "OK" or "Delete" to delete all Cookies/li>
- It is a good idea to periodically clear all cached data from within your browsers General Tab
Mozilla Firefox:
Click on the following Menu item labelled along the top of your browser window and within the new window that opens:
- Tools
- Options
- Privacy
- Click "Clear Now" under Private Data
- Ensure that "Cookies" checkbox is checked and click "Clear Private Data Now"
- It is a good idea to periodically clear all cached data by clicking on "Clear All"
Google Chrome:
Click on the following Menu item labelled along the top of your browser window and within the new window that opens:
- Customize and Control Google Chrome (Wrench icon)
- Options
- Personal Stuff
- Under Browsing Data, click "Clear Browsing Data"
- Ensure "Delete cookies" is checked and "Clear data from this period" is set to "Everything", then click "Clear Browsing Data"
- It is a good idea to periodically clear all cached data
Apple Safari:
Click on the following Menu item labelled along the top of your browser window and within the new window that opens:
- Edit
- Preferences
- Security
- Show Cookies
- Remove All
- It is a good idea to periodically clear all cookie data
Why is TeachMeWell support not available by phone?
In order to keep our cost down for our customers we have elected to provide e-mail support only. Our Support staff is available 7 days a week via e-mail and our response time is generally less than four (4) hours. The blackout period during which we do not provide a response within 4 hours is between 10:00 P.M. and 8:00 A.M. EST (GMT-0500).